Why choose FSP?

We understand the importance of getting and keeping a customer. We pride ourselves on our customer service and want to help you any way we can. So why choose FSP?

We have been in business (and firefighter owned) since 1987, that’s over 22 years, serving public safety (fire, police, EMS) individuals and organizations. Our staff has been together for over 5 years, so you get a voice you know whenever you give us a call and a face you recognize any time you stop by. Our product line has been fairly constant: books, videos, software. Our business model is simple: get a customer, offer them excellent service, and the customer will be back. In fact, a high percentage of orders are from existing customers, or referrals.

We started our website over 10 years ago. To this day we continually adapt to customer needs, such as the newly added Public Information Officer / Media Relations section to help fire, police, and EMS deal with the press. Our website is updated daily, so NEW really means new, and cross referenced in as many ways possible to help make it easy to use. We constantly get praise for our website, but want to know what you think.

We're also trying to take advantage of the technology available. Things like this blog, Facebook and Twitter allow our customers many different ways to access us. Hopefully you also get to know the people behind FSP a littel better. We're always looking for suggestions from our customers also.

We keep almost 100% of our products in stock and ready to ship. You’ll never see the standard line: “ALLOW 4-6 WEEKS FOR DELIVERY”. In almost all cases if you get the order to us by noon (Eastern time), we’ll ship it that day. Need something fast? Give us a call and we'll help you the best we can. Next day and 2nd day air shipping is available.

We can work with your department to put together a first class station library. We carry all major publishers and producers so FSP can be your one-stop shopping. If you've received grant money we can help you determine what will get the most bang for your buck. Give us a call or drop us an email and we can help you out.

I know we say it a lot, but we really do appreciate customer feedback. Email us, Tweet us (@FSPbooks), leave us a message on Facebook, leave comments here, or give us a call.

Visit us online at www.fire-police-ems.com.